Refund Policy

1. Who processes your payment

Purchases on filmaris are processed by our reseller and merchant of record — Paddle or Stripe (Stripe Managed Payments), whichever handled your checkout. It issues your receipt and pays approved refunds back to the payment method you used.

2. Failed generations

If a generation fails, the reserved credits are returned to your balance automatically — you do not need to ask. Only the part the AI provider charges us for the failed request (for example computing time already used) is kept, at the provider's actual cost. Credits spent on successfully delivered results are not refunded.

3. Subscriptions

• You can cancel your subscription at any time in your account settings. It stays active until the end of the period you have paid for and then ends; it does not renew.
• The remaining part of a period you have already started is not refunded, unless the law requires it (see section 5).

4. Credit packs

• Credits are not refundable once purchased, except where the law requires it (see section 5).
• Credits are not transferable and have no cash value outside the Service.

5. Right of withdrawal for consumers

If you are a consumer, you may have a statutory right of withdrawal. The merchant of record (Paddle or Stripe) is the seller; the right, its conditions and the withdrawal instructions are those you receive from it at checkout. In summary, you can withdraw within 14 days; if you asked for the service to start immediately, you may have to pay for what you have already used, or the right may expire, as described there. You can withdraw via your receipt, with the merchant of record, or by writing to us — we will forward it.

6. Account deletion

When you delete your account, your own subscription ends with the deletion and the current billing period is not refunded; remaining credits are lost. A Team or Enterprise plan you bought for an organisation does not end with your account while the organisation has other members (Terms §10).

7. Your own API keys

Generations made with your own AI-provider API keys are billed by that provider under its own terms, which can include failed generations. We cannot refund those charges.

8. How to request a refund

Please write to us first through the contact page with the e-mail address of your account and the order number from your receipt. We aim to respond within two business days.

9. Chargebacks

If you have a problem with a payment, please contact us through the contact form before disputing it with your bank or card issuer. If you dispute a payment, access to your account may be suspended while the dispute is reviewed. If a chargeback turns out to be unjustified, you bear the fees it caused us (such as the payment provider's chargeback fee), unless you prove that lower or no costs arose, and we may close your account.